Customer Service Logistics

Morrison Express • el segundo, ca, us • 2w ago

Role & Responsibilities:

Support client onboarding for all products (air, ocean, imports, exports, customs brokerage).
Coordinate with operations team to establish SOPs and make them operational through systems, people training and coordination with sales
Interact with sales team account owners on daily basis, supporting all customer service inquiries direct with customer and indirectly from sales team
Align client reporting and retention, providing face to customers and penetrating them to get more files/business from them
Understand AE, AI, SE, SI and warehouse operations
Perform data entry, document upload and monitoring of customer & 3rd party vendor cloud based portals
Monitor EDI via FTP folders, trouble shoot and resolve to ensure all data properly aligned with customer reports & MEC operating system
Knowledgeable on all products and capable to take operations department to the next level in terms of service and teamwork.
Ensure teamwork within MEC LAX station and other stations in the network.
Knowledgeable on all clients and files from operations and sales standpoint.
3rd party billing for all product support.

Qualifications:

High school diploma or equivalent.
Minimum 3 years working experience in forwarding industry, solid knowledge of export/import process of The Americas region.
Excellent communication skills both verbal and written are required.
Ability to work independently as well as part of a team
Good planning, problem-solving and organization skills; ability to multitask and be a self-starter
Must be detail-oriented, thorough, accurate and have the ability to efficiently solve problems with strong PC skills.
Proficient in MS Office Applications
Strong Air, ocean and brokerage experience to lead main LAX products. Air imports experience is necessary.
Knowledge on warehousing product to articulate business
Freight forwarding experience is desirable. Able to coordinate with team members and align them to be successful from an operational/sales standpoint
Customer service experience is desirable to deal with clients directly. Able to do quotations, reporting, and reply promptly to requests from clients

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