Network Operations Centre (NOC) Lead
Contract
Onsite - Columbus, OH
BGV must be fully cleared
Client and Cog kit
What are the top 3 skills required for this role?
• Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
• ITSM/ITIL Service Management Domain Skills
• Leadership experience supervising direct reports required
Job Description/ Responsibilities:
Team Leadership:
- Lead, mentor, and motivate a team of NOC engineers and analysts.
- Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Operational Oversight:
- Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
- Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
Process Improvement:
- Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
- Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
Incident Management:
- Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
- Coordinate with other IT teams and external vendors to ensure timely incident resolution.
- Resource Management:
- Allocate resources effectively based on workload and priority.
- Identify training needs and provide professional development opportunities for team members.
Documentation:
- Ensure accurate and up-to-date documentation of procedures, and incident response plans.
- Regularly review and update documentation to reflect changes in the environment.
- Performance Metrics:
- Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
- Develop reports and dashboards to provide insights into network health and performance.
Warm Regards,
Manu Janghala
Office: (201) 340-8700 Ext.523| Cell:(201) 365-4882| Fax: (201) 221-8131
Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Net2Source Inc.
Website: www.net2source.com
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