Client Solutions Director
Organisational Relationship Reports to the COO
- Managing the solution and scope of delivery through regular client & internal engagements working in an agile, relationship focused fashion.
- Partnering with Business Development teams to ensure end to end continuity of client intentions and accurate, flawless execution.
- Executing and recommending improvements to Glow’s established solution and proposal development processes.
- Leading the strategy, coordination, research and writing of high quality and timely RFP responses and sole sourced opportunity proposals.
- Assisting with research, planning, and the implementation of new services and special projects across all components of business operation.
- Co-creating plans and strategies with client’s aspiration to develop proposition solutions.
- Establishing and maintaining client relationships including product and proposition development, client communication, report delivery and project management.
- Supporting current accounts’ account with proposition development.
- Coordinating with cross functional teams to implement and deliver on client commitments.
- Leading new account implementation meetings and ensuring smooth transitioning from sales to business onboarding.
- Interfacing with internal departments and clients to present concepts and results at appropriate time.
- Establishing a good understanding of the business of a client for effective service.
- Recording and communicating campaign milestones and deliverables to clients and their teams.
- Coordinating with Operations Team to ensure continuity of product design & requirements.
- Supporting preparation of business reviews quarterly and annually.
Requirements
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in client management (5 years plus) , solution development, and business leadership roles within Telecoms or Financial Services.
- Strong understanding of industry dynamics, market trends, and client needs.
- Excellent communication, negotiation, and presentation skills.
- Demonstrated ability to lead and motivate cross-functional teams.
- Strategic thinker with a track record of driving business growth and achieving results.
- Proficiency in project management tools and CRM software.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Efficient Financing | Innovative Technology | Experiential Simplicity
Glow Services Inc aspires to be an outstanding employer and industry leader, creating an environment where our colleagues deliver what our clients and customers need.
Our core values are integral to our culture, and these are embedded throughout our decision making and goal setting processes, driving relationships with clients, customers and colleagues. This means:
- Ensuring total peace of mind for our customers and clients
- Excellence through exceeding expectations by being inquisitive and resourceful, identifying and managing risks along the way
- Innovation in telecoms services
- Integrity – we do what we say we will for all our stakeholders
- Passion – we love what we do and approach every engagement with energy, enthusiasm and determination
- Accountability with a fair and ethical approach to all our relationships
- Collaboration – with relationships based on trust and open communication, where everyone can perform at their best.
- Revolution – always thinking ahead, delivering change for maximum positive impact and longevity.
We seek to recruit a diverse team as we believe our values are best achieved by bringing together different points of view. Recruiting people from different backgrounds with different life experiences means we can constructively challenge each other’s thinking to achieve great results. Successful candidates will need to demonstrate their fit into this culture and be motivated to play a leading role in developing the team as a whole.
The statements contained in this position description are not necessarily all-inclusive; additional duties may be assigned, and requirements may vary from time to time.xample: Excellent verbal and written communication skills
