About Power Support Partners:
Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives.
Role Summary:
The role of an Installation Coordinator in our team is crucial for ensuring effective communication and coordination, leading to increased productivity and customer satisfaction. Here's a summary of the responsibilities, requirements, and the working environment for an Installation Coordinator:
Responsibilities:
- Schedule Management: Efficiently manage the Install team's schedule, ensuring that appointments with customers are scheduled in a way that maximizes the team's productivity.
- Administrative Support: Provide administrative support to the Install team, helping them with tasks that can enhance their efficiency and effectiveness of the operations.
- Client Communication: Keep clients informed of any unforeseen delays and/or issues, maintaining a high level of transparency and professionalism in all.
- Performance Monitoring: Monitor the progress of the installation team, identify any shortcomings or bottlenecks in the process, and propose improvements to streamline.
- Document Preparation: Prepare necessary documents to support both installation functions and along with permit applications in a timely manner, ensuring that all paperwork and records are in order and accurate.
Requirements:
- Team Player: Possess a strong team player mentality with a high level of dedication to the installation team's
- Core Job Experience: Proven experience in scheduling is Previous experience as a resource coordinator, scheduler, Permit Applications and/or in administrative positions will be advantageous.
- Computer Skills: Proficiency in using MS Office is a requirement, route optimization software such as Badger would be a
- Organization: Must be well-organized and responsible, ensuring that all installation activities are carried out in an orderly and efficient
- Adaptability: Flexibility is key, as the role may require quick adjustments to plans and schedules based on changing circumstances.
- Problem-Solving: Strong problem-solving skills to address any challenges or issues that arise during the scheduling and permitting
- Communication: Excellent verbal and written communication skills to interact effectively with both the installation team and
Accountability:
- Install Goals: Responsible for meeting installation targets, completing permit applications thoroughly and accurately as well as communication with the
- Customer Satisfaction: Accountable for achieving customer satisfaction goals through effective coordination and
The Installation Coordinator is an integral part of the installation team, facilitating seamless communication, organization, and customer engagement to drive success of the team and the business.
