Summary of Position Requirements
Responsible for the daily operation of a Welcome Home Center. Working with customers, processing sale agreements and closing new home sales with the final goal of creating a satisfied customer.
Primary Duties and Responsibilities
Engage visitors, establishing a relationship and determine their home buying needs by utilizing the Company’s selling philosophy
Through self generated or referred leads, sell, process and close homes in accordance with company business plans using the 10-5-2-1
Travel throughout the local community, self-generating leads from Realtor/Co-Broker businesses, referrals and self-prospecting
Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising and demographics
Customer-generation process consisting of each week generating 10 new customers; 5 initial appointments; 2 follow-up appointments; and creating 1 net sale, with the final goal of creating a satisfied customer
Accompany visitors through the Welcome Home Centers, models, and inventory homes answering questions and providing information about the community and discussing features of the home.
Provide timely and consistent follow-through with customers from initial contact; the purchase and financing process, through all closing and post closing activities. Maintain accurate records of all communications during this process.
Participate in weekly sales meetings reviewing neighborhood status and sales strategies, including Division Phone Banks.
Monitor and record daily customer traffic utilizing company designated tracking tools.
Periodically gather data and prepare reports for management review.
Responsible for maintaining the condition of the Welcome Home Center, models and inventory homes communicating with field and office staff of maintenance issues and ensuring issues are resolved
Participate in the homeowner meetings and orientation(s) required by the Division
Required to cross-train on other communities within the division as needed
Required to have iPad 2 or newer, capable of 3G service
Education and Experience Requirements
Minimum High School or GED required
College degree preferred
Minimum 2 years proven experience in New Home Sales and/or commission real estate sales
Valid driver’s license and good driving record
Valid auto insurance coverage
Excellent verbal and written communication skills
Intermediate to advanced PC skills (Microsoft Word and Excel)
Ability to prepare written documentation and complete contract calculations
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.
Physical Requirements
Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
