Systems Engineer

SNI Technology has an immediate need for a Systems Engineer to join a well-established and reputable research firm based in downtown Boston, MA!

This is an exciting opportunity to work as the deputy to the Director of IT, showcasing your Systems Engineer skillset, while gaining and learning new technologies!

*This is a HYBRID position based out of Boston, MA*

The successful Systems Engineer candidate will already have strong knowledge within Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks. They will also create and improve workflows between systems and tools to optimize performance and efficiency.

Responsibilities:

Manage and monitor cloud services and resources in Microsoft Azure, Microsoft Intune, Dynamics 365, Microsoft 365, Zoom, and Conference Rooms
Configure and troubleshoot network, security, and identity solutions in Azure and Intune
Deploy and manage applications and devices in Intune and Microsoft 365
Integrate and automate tasks and processes using PowerShell, Python, Azure CLI, Azure DevOps, PowerAutomate, and Azure Logic Apps
Administer and support FreshWorks platform, including FreshDesk, FreshService, and Fresh Status
Create and update documentation and reports on system configuration, performance, and issues
Provide technical support and guidance to end-users and other IT staff
Create knowledge base articles and documentation to support end-users

Qualifications:

Bachelor's degree in Computer Science, Engineering, or related field
At least 3 years of experience as a Systems Engineer, Cloud Engineer, or similar role
Strong knowledge and experience with Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks tools
Proficient in scripting and automation using PowerShell, Azure CLI, Python, Azure DevOps, and Azure Logic Apps
Knowledge of using a ticketing system in a DevOps environment
Excellent communication, problem-solving, and analytical skills
Certifications in Azure Administrator, Microsoft 365, and FreshWorks are preferred

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