This is a technical position responsible for leading the operations, support, and growth of the entire DMS ecosystem. This includes, but is not limited to, iManage, CAM, Milan, Lexsoft search, RAVN, email filing, mobility, and related systems and tools.

This individual will lead a team of DMS professionals ensuring successful delivery on projects, effective problem management and timely resolution of tickets. They will partner with IT leadership and the business to define future strategy and further enhance the capabilities of existing systems.

In this capacity, the Applications Lead, DMS will:

Lead, motivate, and supervise the DMS team in projects, tasks, support tickets, and day to day work;
Act as a go to person for the DMS team, other IT teams, and business departments;
Manage priorities, track progress, collaborate with and report status to the Senior Manager, and eliminate productivity blocks for the DMS team;
IT owner of enterprise solutions such as iManage Work, RAVN, Communication Server, Preview Server, Insight, Lexsoft T3, Work 10 and Web Client, Control Center, CAM, and Milan across the firm and business departments;
Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
Contribute to our migration from iManage on-premise to the cloud;
Build, maintain and advance a strong relationship with iManage, Litera, and other vendors;
Understand the roadmap for specific offerings and demonstrate strong knowledge of the DMS space;
Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
Adhere to and participate in IT’s Change Management, SDLC and incident management processes; and
Collaborate in the creation and use of training and Quality Assurance materials and activities for applications supported.

Proficiencies:

Advanced knowledge of iManage document management and related systems and tools;
Strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
Knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
Knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
Knowledge of system integrations including APIs, web services, FTP, and database to database;
Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
Ability to work with desktop and mobile applications for their installation and configurations;
Ability to work with SQL Server, SQL development/queries, and reporting tools;
Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
Familiarity with scripting languages such as PowerShell;
Familiarity with security best practices and procedures; and
Familiarity with data governance best practices and procedures.

Qualifications:

A Bachelor’s degree in an area of specialty and/or equivalent combination of education, training, and experience;
Working knowledge of legal technology solutions (preferred);
At least 10 years’ of information technology experience;
At least 7 years’ experience working with iManage (client and server) along with various add-ins, integrations and components;
At least 7 years’ experience implementing and supporting integrations with third party applications and systems such as IntApp, Litera and enterprise search solutions;
At least 7 years’ experience working in the Windows Server Environment;
At least 7 years’ years of SQL Server experience;
At least 5 years’ executive level engagement and customer service;
At least 5 years’ of experience in a professional services or legal environment (preferred);
At least 5 years’ of experience with Milan or similar tools; and
At least 3 years team lead or equivalent experience.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

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Application Support Lead