Primary Purpose:

The Portfolio Trading and Operations Associate is responsible for trade execution, reporting, rebalancing using trading software, and Global Investment Performance Standards reporting and verification. This position will serve as a point of contact for advisors’ questions, concerns, and inquiries.

Key Responsibilities and Essential Functions:

Serve as point-of-contact for any new or in-force business related inquiries, concerns, and escalated or complex advisor service and trade requests. Cultivate strong advisor relationships to deliver VIP customer service experience.
Trade, reconcile, and rebalance accounts in a timely manner.
Support onboarding new advisors to Portfolio Partners.
Partner with advisors on recommendations related to proposal requests. Respond directly to advisor inquiries.
Maintain all client and workflow related tasks and communications in customer relationship management (CRM) database.
Communicate in collaboration with marketing and compliance on investment strategies and portfolio updates.
Support Global Investment Performance Standards reporting and verification processes using trading and reporting software.
Recommend and implement best practices regarding systems and processes to maximize efficiency and consistency, reduce errors, and maintain high quality of information.
Maintain compliance integrity and tracking of communications.
Recurring and ad hoc reporting for internal team and clients using software such as Tamarac and Redtail.
Meet or exceed the established department metrics.
Other special projects and duties as assigned within functional/knowledge area.

Job Specifications:

Bachelor’s degree in finance, economics, business administration, or equivalent, preferred.
1-3 years of investment operations experience, required.
FINRA registrations – Series 7 and 66 required.
Advanced experience with Tamarac or similar system, preferred.
Proficiency with NetX360, Envestnet Tamarac, Opturo, Salesforce, Albridge, Morningstar, YCharts, or similar investment technologies, preferred.
Strong professional verbal and written communication skills.
Ability to handle pressure and demanding situations with resourcefulness, tact, and confidence.
Ability to manage multiple priorities and projects simultaneously, effectively resolve conflict, and mitigate risk.
Ability to work independently with effective time management, organization, and problem-solving and analytical skills.
Ability to maintain confidentiality, exercise discretion, make solid judgements and act with integrity, professionalism, and empathy.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

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Portfolio Trading and Operations Associate