Home Care Powered by AUAF is a fast growing non-profit organization providing non-medical in-home care services to seniors for over 30 years. Our involvement in the Community Care Program offers our clients a cost-effective alternative to nursing home placement. It also allows our clients to provide home care from their families or people they already know.

The Staffing Coordinator reports to the office each day with a positive attitude, ready to manage their assigned Home Care Aides (HCAs) and client files. The position is central to the agency’s success and serves as the central hub of care management, coordinating between case managers, caregivers, clients and their families, and the various AUAF departments. This position reports to the Staffing Coordinator Manager.

Responsibilities

Answer all internal and external phone calls/emails in a timely, professional manner
Attend training and meetings as requested
Help and support coworkers in their absence
Help and support other departments if needed
Responsible for up to 150 or more clients based on experience level
Process the starting in home service for new client with existing or new caregivers.
Reboot/replace defective EVV device, and resolve Sandata Mobile Connect application issues
Resolve and confirm all caregivers’ attendance alerts in the Sandata application
Update electronic documentation in ImageSilo application for caregivers and clients
Report to case manager any changes in client’s condition
Timely process annual client agreements, authorizations, and payer change
Adjust client and caregiver schedules to accommodate MCO monthly required service hours
Request from caregiver change of address, change of phone number, change of schedule, and end of employment forms, then process it
Request from HR department disciplinary action, termination letters, and process them
Recruit caregivers for existing clients.
Handle and solve challenging cases and/or conflicts between clients and caregivers
Understand and actively promote all AUAF, MCOs and IDoA regulations and standards. This includes assisting caregivers in proper procedures related to EVV.
Follow all IDoA and AUAF policies and procedures
Other duties as assigned

Qualifications

Required

High School Diploma or GED
Spanish Speaker
Authorized to work in the United States
Pass state required background checks

Required Skills

Proficient in Microsoft Office (Excel, Outlook, Word)
Exceptional communication and interpersonal skills
Excellent customer service
Ability to work independently and manage their own case load
Able to adapt to new processes, procedures, and requirements as handed down by the date

AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities

Home Care Powered by AUAF jobs

Spanish Staffing Coordinator