Vice President of Global Operations – Fintech

100% ONSITE POSITION

About Us:

i-payout is a rapidly growing fintech company that is transforming how individuals and businesses manage their financial lives. With cutting-edge technology and an innovative approach to financial services, we provide seamless digital solutions for payments and more. We are looking for a dynamic and experienced Vice President of Operations to drive the operational strategy and ensure the efficiency and scalability of our operations as we continue to expand globally.

Job Summary:

As the Vice President of Operations, you will oversee all aspects of the company’s operational processes and play a critical role in scaling our fintech platform to meet growing demand. You will be responsible for driving operational excellence, ensuring compliance with regulatory standards, managing risk, and optimizing end-to-end operational workflows. The ideal candidate will bring deep expertise in fintech operations, a strategic mindset, and the ability to lead high-performing teams in a fast-paced, high-growth environment.

Key Responsibilities:

Strategic Leadership:

Develop and execute the operational strategy to support the company’s long-term goals and growth plans.
Collaborate with executive leadership to define and implement initiatives that drive efficiency, scalability, and profitability across the organization.
Provide thought leadership on industry trends, regulatory developments, and emerging technologies to keep the company ahead of the curve.

Operational Oversight:

Lead, manage, and scale the operations team, ensuring that all transaction processing, reconciliation, and customer service functions are optimized for efficiency and accuracy.
Oversee the entire operational workflow, from onboarding customers to transaction settlement, ensuring a seamless experience for all users.
Implement robust process improvement frameworks, leveraging automation, AI, and other technologies to streamline operations.

Risk and Compliance Management:

Ensure full compliance with financial regulations (e.g., KYC, AML, PCI DSS) and maintain strong risk management practices across all operational processes.
Oversee internal audits, regularly evaluate operational risks, and implement mitigation strategies to address any vulnerabilities.
Partner with legal and compliance teams to ensure that all fintech services meet regulatory standards in all regions of operation.

Vendor and Partner Relations:

Manage relationships with external partners, including banks, payment processors, technology vendors, and other service providers, ensuring adherence to SLAs and operational excellence.
Negotiate contracts with third-party vendors and drive partnership strategies that align with company goals.

Performance Management and Reporting:

Establish and track key performance indicators (KPIs) related to operational efficiency, transaction processing times, error rates, customer satisfaction, and cost management.
Present regular reports to the executive team and board of directors, providing insights into operational performance, areas for improvement, and strategic recommendations.

Team Leadership and Development:

Build and mentor a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.
Ensure that team members have the necessary tools, training, and development opportunities to succeed and grow within the organization.

Business Continuity and Scalability:

Design and implement business continuity and disaster recovery plans to ensure uninterrupted operations in the event of system outages or unforeseen disruptions.
Ensure that the company’s operational infrastructure can scale effectively with business growth and market expansion.

Key Qualifications:

Education: Bachelor’s degree in business, Finance, Operations Management, or a related field; MBA or advanced degree preferred.

Experience: 10+ years of experience in operations leadership roles, with at least 5 years in a senior leadership position within fintech, financial services, or a related industry.

Proven Expertise: Deep understanding of fintech operations, including payments, transaction processing, customer onboarding, and regulatory compliance (KYC, AML, GDPR, etc.).

Technical Skills:

Strong knowledge of operational systems and technologies, including automation tools, payment gateways, and data analytics platforms.
Proficiency in using data to drive decision-making and optimize operational processes.

Soft Skills:

Exceptional leadership and team management skills, with a proven track record of building and scaling high-performing teams.
Strategic thinker with excellent problem-solving abilities and a focus on operational excellence.
Outstanding communication and presentation skills, with the ability to influence and collaborate effectively with cross-functional teams and executive leadership.

Preferred Qualifications:

Previous experience scaling operations in a high-growth fintech startup or similar fast-paced environment.
Demonstrated experience driving digital transformation and operational automation.
Global experience, with an understanding of international financial regulations and market entry strategies.

Why Join Us?

Impact: Be a key leader in a high-growth fintech company shaping the future of financial services.
Innovation: Work with cutting-edge technologies and industry experts to solve complex problems and innovate new solutions.
Culture: Join a collaborative and inclusive work environment with a focus on continuous learning and professional development.
Compensation: Competitive salary, equity options, and a comprehensive benefits package, including health insurance, retirement plans, and performance-based bonuses.

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