Role: Integrator/General Manager
Organization Relationships: GM reports to the Visionary/CEO of PaintGreen. The GM provides leadership to the Production Manager, Sales Manager and Finance/Admin Manager.
Basic Function: The first job of the Integrator/General Manager is to ensure our clients have an excellent experience. The GM leads, manages and provides accountability to our team. They must be able to perform all the duties and responsibilities listed in this document at a minimum, and are also expected to play a key role in creating and improving company systems.
Organizational Relationships: Reports to Visionary/CEO of PaintGreen.
5 Core Values:
Peek Brothers/ PaintGreen’s 5 Core Values
1. Work Safely:
The most important thing we do is go home safely to our families at the end of the day.
2. Create Excellent Customer Experience:
Happy customers refer to their friends and family, which keeps us employed and able to feed our families.
3. Show Pride in our Quality of Work:
Providing excellent quality and the longest warranty in all of San Diego earns us the respect of our community.
4. Chase Improvement:
Improving by just 1% on every job makes a huge impact on our skills by the end of the year.
5. Work Efficiently:
Working hard and working smart keeps us in business and earns us respect from our coworkers.
Benefits of the General Manager Position:
- Competitive pay including lucrative bonus opportunities based on results
- Leadership development training including regular world-class coaching
- Upward mobility within a network of highly successful painting companies
- Provided vehicle, phone, and laptop
- Potential for health and other benefits
- Flexible time off, especially during slower months
The Integrator/Operations Manager is responsible for delivering business results in these areas:
Sales & Produced Revenue:
- Produced Margin & Company Profit
- Accounts Receivable & Financial Health
- Customer Satisfaction including Net Promoter Score
- HR including hiring, onboarding, and training new employees
Direct Reports: Marketing & Sales function leader, Operations function leader, Finance & Admin function leader, HR function leader, and any reports where a function leader is not present.
Basic Functions of the Role:
- Leading, Managing, and Accountability to the 1 year plan
- Coaching & developing staff & leadership to have skill & commitment to fulfill their role & future desires
- Responsible for creating the annual financial plan and leading & managing to achieve the profit target
Responsibilities of the Position:
- Creating the annual business plan & financial plan for shareholder approval
- Aligning 12 month goals, priorities and issues to serve the longer term vision
- Establishing a proper accountability chart to serve the 1 year plan and longer term vision
- Ensuring each person is aligned & motivated by their role, their goals, and compensation
- Leading, managing, and holding accountability to the 1 year plan through Annual Meetings, Quarterly Kickoffs, L10s, and Goal Alignment Meetings
- Recruiting key roles as necessary to fulfill the 1 year plan and 3 year picture
- Providing training sessions to transfer knowledge for each role & providing “in flight” coaching to transfer skill
- Completing margin deep dives to know who to coach and how to coach to hit margin targets
- Reviewing client surveys to understand high level trends, what systems need to get in place, who to train & coach, and what to train & coach on
- Completing a monthly “trend” to acknowledge the facts to where sales, revenue, margin, expenses, and profit are trending & capture high impact priorities to lead for the next 30 days
- Leading, creating and establishing processes in sales, coordination, production to provide consistent customer experience, crew experience, and profitability
- Stepping in to resolve escalated client issues as needed
- Ensuring weekly goals and priorities are aligned to stay on plan to annual and quarterly sales objectives, coordination objectives, and production objectives
- Approving overhead decisions & expenses as necessary to stay within the budget of the financial plan
- Leading, managing, and holding accountability to accounts receivable
- We operate on a “Traction” business model – fluency in it is a bonus
Requirements of the Position
- Naturally assertive leader
- HIghly organized with proficiency in Google Suite and other Technology
- College Degree is preferred
- Experience leading and managing a team
- Some construction/home improvement background is preferred
- Operates with integrity and values - is customer-service driven
- Strong sales and marketing background is preferred
Time and Compensation:
- $100k+... strong base plus lucrative bonuses and profit sharing
- Retirement savings plan
- Health benefits coming soon
- Net Promoter Score Bonus
- Profit Pool Bonus
To Apply: Please prepare a compelling and relevant resume and cover letter, and email them to jonray@paintgreen.com with the subject line “GM application”. Hiring time frame is immediate.
