Job Title: SCL/CSR Manager
Location: Monrovia, California
Position Type: Full-Time
Job Overview: The SCL/CSR Manager will oversee the supply chain logistics and customer service operations, ensuring efficient and effective processes that enhance customer satisfaction and optimize resource utilization. This role requires a strategic thinker with excellent leadership skills and a strong understanding of supply chain dynamics and customer relationship management.
Key Responsibilities:
- Supply Chain Management:
- Develop and implement supply chain strategies to improve efficiency and reduce costs.
- Monitor inventory levels and manage logistics to ensure timely delivery of products.
- Collaborate with suppliers, manufacturers, and distributors to optimize the supply chain.
- Customer Service Management:
- Lead the customer service team to deliver exceptional service and support.
- Establish metrics and KPIs to measure customer satisfaction and service performance.
- Address and resolve customer inquiries and complaints in a timely manner.
- Cross-Functional Collaboration:
- Work closely with sales, marketing, and product development teams to align supply chain operations with business objectives.
- Facilitate communication between departments to enhance overall service delivery.
- Process Improvement:
- Analyze supply chain and customer service processes to identify areas for improvement.
- Implement best practices and technology solutions to enhance operational efficiency.
- Team Leadership:
- Recruit, train, and develop a high-performing team of supply chain and customer service professionals.
- Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
Qualifications:
- Bachelor’s degree - Required
- 3+ years of experience in supply chain management, logistics, or customer service.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in supply chain management software and customer relationship management tools.
- Leadership experience with a proven track record of managing teams effectively.
- SAP
- MS Office skills, including Word, Excel and Outlook - Required