We are looking for an experienced administrative leader to join our organization to oversee Pharma and Non-Pharma Research Operations and provide guidance and encouragement to staff, collaborate with internal departments to ensure operations run smoothly, and focus on continuous improvement. We are seeking someone who can take control and manage the operations, and administration. Our number one priority is project management and satisfaction of our customers and industry sponsors. We offer a team based culture where we appreciate, recognize, and support each other’s success.
BUSINESS AND FINANCIAL FUNCTIONS
- Maintains a broad understanding of the principles of financial management
- Integrates technology into the workplace and improve work processes
- Commits to a focus on continuous improvement of workflow processes
- Integrates marketing into office functions
- Maintain a successful and profitable operational budget for the departments (clinic and research) with strong business instincts for growth and profitability
- Drive operational improvement, hold staff accountable
- Liaison between internal and external units, resources, partners and consultants
- Track daily expenses and overhead
- Study budgets
- Know what monies should be coming in and when
- Know which expenditures (including outside consultants) are linked to which projects
- Work with management on financial matters
- Find other sources of income other than research studies
MARKETING KNOWLEDGE & DUTIES
- Experience in establishing marketing campaigns through digital, print and referral marketing.
- Knowledge of Public Relations and media exposure
- Seeks out new referral sources
- Maintain social media
ADMINISTRATIVE FUNCTIONS:
- Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
- Ability to promptly communicate with others and highly responsive to various Client, Sponsor, and research staff requests (verbally and email).
- Support CEO by maintaining and managing scheduled meetings/calls
- Maintains records and files pertaining to staff schedules and maintains personnel records.
- Orders, stocks, and maintains adequate inventories of all research and office supplies.
- Project rollout experience.
- Effective interpersonal relationship skills and team player emphasis.
- Interest and competency in operational and financial aspects
- Strong analytic, problem solving and critical thinking skills.
- Effective verbal and written communication.
- Advanced computer skills (MS Office Suite).
- Proficiency with Drive and Salesforce systems
- Proficiency in EMR or CTMS is a plus.
- Knowledge of research or medical terminology and acronyms, EHR and HIPAA policies.
- Exhibit professionalism in all communication and actions.
- Ability to accurately assess a situation, consider alternatives and recommend the appropriate course of action.
- Ability to work independently in a high demand environment and complete assignments with minimal direction and supervision.
- Ability to develop specific goals and plans to prioritize, organize and accomplish work required; detail oriented and open/flexible availability of personal schedule.
- Ability to discern and prioritize appointment urgency, following company guidelines.
- Knowledge of principles and processes for providing top quality customer service.
EXPERIENCE AND EDUCATION
- Minimum of Bachelor's Degree
- 2 years experience in the medical field is a plus
Job Type: Full-time/on site
Ability to commute/relocate: San Francisco, CA 94127: Reliably commute or planning to relocate before starting work (Preferred)
